Austin Auto Repair

Cannot say enough good things about Paul and his team! We had some issues with our work vehicle after the snow/ice storm last week. A friend of ours referred us to Paul and what can I say. I will definitely be bringing Paul my car business! He answered the phone and returned all of my calls, from the many times I called him. He tried to help us out as much as possible over the phone for what our issue was. We did need to bring our vehicle to him and he was able to get it back to us within a couple of hours! In contrast I tried calling the dealership for our Van, left multiple messages and received no phone calls back after 2 days..... We run a locally owned business and know how important customer service is. Don't waste your time trying to get ahold of the dealership. Call Paul! A+++++ Service Thank you Paul, you saved us! Now we can get back to work!

They are quick, kind and the price is one of the best around. Also, they don't try to sell me any extra unnecessary services.

I was referred to this place from my previous BMW mechanic for my mom's vehicle. The one thing I really enjoy about this shop is Paul's consistency in answering the phone. He is very proactive about ensuring someone is there to take your call, and that's pretty refreshing, especially when you're having to call around for a repair. I brought my mom's vehicle here for a transmission flush at 150K miles and everything went well, pricing was reasonable and she was in and out in a jiffy. They are very honest and will give you a straight answer on what's wrong with your vehicle. Although I wish things would change with the industry and having to pay for the vehicle to be checked prior to doing any work (even though we may already know what's wrong with it), I'm glad there is an extra level of caution to ensuring the car only gets the repairs it truly needs. Keep up the great work!

Used for several years and have been very satisfied their work

We have been going to rational automotive for 20 years and they always all take great care of our vehicles with reasonable pricing and expert work

Very pleased with their work. They seem honest and trustworthy and did a good job on my car. They are organized and on time.

My family has gone to Paul for years. He seems very down to earth and we trust him. My car is very happy!

I am a former ASE certified technician who ususally does most of my own maintenance, however I lacked the equipment needed to diagnose some AC issues with my wife's SUV. I found Rational Automotive online, and the reviews made me feel comfortable enough to trust my vehicle with them. Paul up front was very friendly and straightforward, but best of all, he was honest. He could have easily sold me any number of major components associated with the AC system, but he said they found a small leak at the service ports and had me blowing ice cold again for a couple hundred bucks(diagnosis included). I highly recommend Paul and Rational Automotive and I will be bringing my Acuras here in the future for anything I can't handle on my own. 5 stars!