I just returned from having Paul fix my power steering hose, a problem he noticed when he was previously doing the state inspection. Never any hard sell; just rational discussion of what needs to be done, any safety issues, and his prioritizing what needs to be done, and in what order. I have been going to Paul's shop since Fall 1989, shortly after we had just moved to Austin; coincidentally, Paul had also just moved to Austin (I think from Indiana). I knew he was a good/honest businessman and that was especially "brought home" when he consulted with my daughter, via telephone. She called from Philadelphia and was very distraught because of a repair quote she had just been given up there. She felt overwhelmed, what with student loans, classes, and now an additional (car-related) expense. Paul was nice enough to call our daughter back and discuss the list of things that mechanic had told her must be done. Paul helped Sara decide what needed to be done and in what order, to allow her to allocate these expenses over time, in her budget. A few things that were quoted to her didn't even need to be done (Paul had serviced "Little Red"/Sara's car before she drove back to school in Philadelphia and was aware of its recent service history). That's service ABOVE AND BEYOND. The next generation carries on as both my son and daughter now use Paul as their regular mechanic. Marie